Aftermarket Revenue Recovery
We help you reconnect with customers whose orders have gone quiet. We find the relevant accounts in your records, handle outreach and follow-up with your approval, and bring qualified requests to your team to quote and close.
For manufacturers and distributors of packaging and processing machinery.
See the messages
A free 45-minute strategy session with Eyal Taieb
We’ll look at your existing customers and your parts and service business. No customer data required.
Schedule your strategy sessionWhat your customers would receive
Your Company · Parts
to Dana R., Maintenance Manager
Hi Dana, are you still running your Model X filler? We haven’t supplied a seal kit for it since March 2023. Would a parts review or a quote be useful?
Your records: seal kits ordered yearly until 2023, then nothing from you.
Your Company · Parts
to Mike T., Plant Engineer
Hi Mike, you usually order a wear kit for your capper about once a year. We haven’t seen one since March 2024. Is the machine still in use, and would a wear-parts review help?
Your records: two expected reorders missed.
Your Company · Service
to Laura K., Operations
Hi Laura, our technicians last serviced your palletizer in spring 2024. Is it still running on the same line? We could schedule a preventive maintenance visit before your busy season.
Your records: three service visits, none booked since.
Your Company · Parts
to Priya S., Maintenance Lead
Hi Priya, it’s been a while since we supplied blades or vacuum cups for your cartoner. Is it still running two shifts? We can send a quote for a replacement set.
Your records: regular wear-parts orders stopped in 2023.
Illustrative examples. Real messages use your records, your company name and wording your team approves.
The part your customers see
Not a newsletter and not a sales blast. Each message has one reason to write, taken from that customer’s own history with you, and one easy question to answer.
“Are you still running your Model X filler? We haven’t supplied a seal kit for it since March 2023. Would a quote be useful?”
Filling machine · seal and valve kit
“You usually order a wear kit for your capper about once a year. We haven’t seen one since March 2024. Is the machine still in use?”
Capper · wear parts
“Our technicians last serviced your wrapper in 2023. Is it still in operation, and are you the right person for it now?”
Stretch wrapper · service visit
“It’s been a while since we supplied belts or grippers for your case packer. Would a replacement set before your next shutdown help?”
Case packer · wear parts
“Your peak season starts in November, and your last preventive maintenance with us was 14 months ago. Should we book an inspection in October?”
Labeler · preventive maintenance
“Your service agreement for the Model X palletizer ended in June. Would you like the renewal terms, or an updated maintenance plan?”
Palletizer · service agreement
“For your Model X filler, a few parts can stop the line and take weeks to arrive. Do you keep them in stock? Would a recommended spares list help?”
Filling machine · critical spares
“We understand your capper moved to your Dallas plant. Would you like us to recommission and inspect it there?”
Capper · recommissioning
“We understand there’s a new maintenance lead at the plant. Would a half-day training on your wrapper be useful for the team?”
Wrapper · operator training
“Your labeler on line 2 runs a controller the manufacturer no longer supports. Would you like our engineer to plan an upgrade at a time that suits you?”
Labeler · controls retrofit
“Launching the new 330 ml can? Your cartoner may be able to run it with a change-parts set. Want our engineers to check the fit?”
Cartoner · change parts
“We haven’t supplied nozzles for your rotary filler since 2022. Is it still on the line? We can check what fits your current products.”
Rotary filler · filling nozzles
Nothing goes out until your team has checked the account, the machine and the wording.
A gap in your records is a reason to ask, never a claim that the customer neglected their machine.
Messages come from your company. Accounts already in progress and do-not-contact records are left out.
All messages on this page are illustrative. The first campaign focuses on customers whose orders have gone quiet; the other triggers come later, once the first one works.
A customer used to order regularly. Then the orders stopped.
One customer’s parts orders with you (illustration)
The machine may still be running. The maintenance contact may have changed. They may be buying elsewhere, or simply have no current need.
Your records can show where activity has changed. A relevant conversation finds out why, and whether there is business worth pursuing.
When your team is busy with today’s requests, that follow-up often has no dedicated owner. That is the work we take on.
How it works
We review the agreed customer and order records, with equipment history where available, and look for changes in normal buying patterns. Together we pick a focused first group.
We prepare the messages, contact customers in your company’s name and handle the agreed follow-up. Each message is specific to their equipment and history.
When a customer is interested, we find out what they need and collect the agreed details for your parts or service team. Next steps stay visible until they close.
You don’t need a new CRM. Tracking runs in your existing system where practical, or in a shared tracker we agree on.
Who you’ll work with
We build and run outreach and CRM workflows: account research, matching records, personalized outreach, follow-up and reporting. We built and operate our own AI-assisted prospecting and CRM platform. Eyal Taieb leads the customer-recovery work directly with your team.
We’re not machinery engineers, and we won’t pretend to be. Your team owns the technical answers and the prices. We own the follow-up, so it actually happens.
What this looks like in practice
Illustrative examples, not reported customer results.
What your records show
The approved message
“Hi Dana, are you still running your Model X filler? We haven’t supplied a seal kit since March 2023. Would a parts review or quote be useful?”
What your team receives
A gap in your order history doesn’t mean the customer neglected maintenance. The conversation establishes whether there is a current need.
What your records show
The approved message
“Hi, I’m reaching out from [Your Company]. We used to service the wrapper at your Ohio plant. Are you now the right person for it, and is it still in operation?”
What your team receives
Reporting
Every week you see customer responses, confirmed needs, quote requests and next actions. As opportunities progress, campaign-linked quotes, accepted orders and collected revenue are tracked separately.
Account review, approved outreach at the agreed pace, follow-up and weekly reporting.
Confirmed needs and quote requests, set for your business once the records have been checked.
Orders and collected revenue. Orders aren’t guaranteed, and unrelated purchases aren’t counted as campaign results.
It starts by checking that your records, the reachable customers and your order economics support a worthwhile campaign.
The first conversation needs no customer lists and no system access.
Let’s look at how your customers buy today, what happens when their orders stop, and whether a focused recovery effort makes commercial sense.
Schedule your strategy sessionFree 45-minute strategy session. No customer data required.